Privacy policy

Trou My Nou ("we", "us", "our") operates this website and related services, including all information, content, features, tools, products and services made available through our platform (collectively, the "Services"). Trou My Nou is powered by Shopify, which enables us to provide certain aspects of the Services to you.

This Privacy Policy explains how we collect, use, process, store and disclose your personal information when you visit our website and subscribe to services, submit supplier listings, communicate with us, or otherwise interact with the Services.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will prevail.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Trou My Nou respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and other applicable laws.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

Contact Information

  • Name and surname

  • Business name

  • Physical address

  • Billing address

  • Telephone number

  • Email address

Supplier Information

  • Social media links

  • Portfolio images

  • Logos

  • Business descriptions

  • Information submitted through forms

Transaction Information

  • Products viewed or purchased

  • Subscription information

  • Payment confirmations

  • Returns, exchanges or cancellations

Financial Information

Payments are processed securely through third-party payment providers. We do not store complete credit card or debit card details.

Communications

Information you provide when contacting us through email, forms or customer support channels.

Device and Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Network connection information

  • Website usage data

  • Pages visited

  • Cookies and similar technologies

Sources of Personal Information

We may collect personal information:

Directly From You

Including when you:

  • Submit a supplier listing

  • Purchase products or services

  • Subscribe to our blog

  • Contact us

  • Complete forms

Automatically

Through:

  • Cookies

  • Analytics tools

  • Website technologies

  • Device information

From Service Providers

Including:

  • Shopify

  • Payment processors

  • Hosting providers

  • Analytics providers

  • Customer support providers

From Third Parties

Including:

  • Marketing partners

  • Social media platforms

  • Publicly available sources

Why We Collect Information

We use personal information to:

Provide and Improve Our Services

Including to:

  • Create supplier listings

  • Process orders and subscriptions

  • Manage accounts

  • Remember preferences

  • Improve website functionality

  • Personalise user experiences

  • Enable reviews and interactions

Communicate With You

Including:

  • Respond to enquiries

  • Provide customer support

  • Send account notifications

  • Maintain our relationship with customers and suppliers

Marketing and Advertising

We may send promotional communications by email or other channels. You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use information to:

  • Protect our platform

  • Detect fraudulent activity

  • Secure transactions

  • Verify accounts

Legal Reasons

We may process information to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Enforce our Terms and policies

  • Protect our rights and the rights of others

Information Sharing

We do not sell personal information.

We may disclose personal information:

To Service Providers

Including:

  • Shopify

  • Payment processors

  • Hosting providers

  • Analytics providers

  • Customer support providers

  • Cloud storage providers

To Business and Marketing Partners

Where necessary to provide advertising and marketing services.

With Your Consent

Where you request or authorise us to share information.

Within Our Business

With affiliated entities or service providers assisting us in the operation of the Services.

For Legal Reasons

Including where required:

  • By law

  • By court order

  • To protect our rights

  • To investigate fraud or unlawful activity

Business Transfers

In connection with mergers, acquisitions or restructuring.

Relationship With Shopify

Our Services are hosted by Shopify.

Information submitted through our website may be transmitted to and processed by Shopify and certain third parties located in countries outside your country of residence.

Shopify may process personal information to provide and improve the Services and certain enhanced features.

To learn more about Shopify's privacy practices, please visit:

https://privacy.shopify.com/en

You may also exercise certain rights through Shopify's Privacy Portal where applicable.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember preferences

  • Analyze website traffic

  • Enhance user experience

  • Support marketing and advertising activities

You may disable cookies through your browser settings, although some features of the Services may not function properly.

Third-Party Websites and Links

Our Services may contain links to third-party websites and platforms.

We are not responsible for the privacy practices, content or security of third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age of 16.

If you believe that a child has provided personal information to us, please contact us so that we may remove such information.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that users not transmit sensitive information through unsecured channels.

Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Maintain accounts

  • Fulfil contractual obligations

  • Resolve disputes

  • Comply with legal requirements

  • Enforce our policies

Your Rights

Subject to applicable laws, including POPIA, you may have the right to:

Access

Request access to the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information where legally permissible.

Data Portability

Request a copy of your personal information.

Withdraw Consent

Withdraw consent where processing is based on consent.

Marketing Preferences

Opt out of receiving promotional communications by using the unsubscribe link in our emails or by contacting us directly.

We will not discriminate against you for exercising your rights.

We may require proof of identity before processing requests.

International Transfers

Your personal information may be transferred, stored and processed outside South Africa.

Where required, we will implement appropriate safeguards to ensure that personal information is adequately protected in accordance with applicable laws.

Complaints

If you have concerns regarding how we process your personal information, please contact us.

You may also lodge a complaint with the Information Regulator of South Africa or another applicable data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.

Any revised version will be published on this website together with an updated "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Trou My Nou

Email: info@troumynou.com

We will respond to requests and enquiries within a reasonable time and in accordance with applicable law.